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Service Excellence
FPH has an active Service Excellence program that recognizes staff
members for providing a high level of courtesy and care to patients,
visitors and one another. Gift coupons for the cafeteria, gift shop
and movie/other activity tickets accompany the Service Excellence
nomination. Once a month, a Service Excellence Employee of the Month
is selected from the nominees by the Administrative staff.
Additional gifts and use of a special parking space are awarded to
the Employee of the Month.
An alternate and less formal means of recognition is done through
our candy bar program. A compliment from another staff member is
sent to the person being thanked wrapped around a chocolate bar.
Copies of both Service Excellence and candy bar nominations are
placed in the employee personnel files.
Service Awards
Every year FPH formally recognizes employees who have reached
important milestones in their employment. Staff members who are
marking five-year anniversaries are the guests of honor at a special
breakfast where they are treated to fun activities and gifts and are
honored by their supervisors and directors.
Employees who are celebrating 10-year anniversaries and beyond are
invited to an elegant awards luncheon. Every honoree is personally thanked by
members of the administrative team and their own director. Staff
members who reach 25-years or more of service are also profiled in a
commemorative memory book and featured in a special video
presentation. Honorees receive awards ranging from beautiful lapel
pins to other gift catalog items depending upon their anniversary
mark.
In 2003, FPH recognized 5 original Hospital employees
for their 30 years of service.
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